My Pension Online

My Pension Online is our free self-service portal, allowing you to access to your Buckinghamshire LGPS pension account.

You can:

• update your contact details
• make or change your death grant nomination
• check the information we hold about you
• see your pension benefit statements
• check how much your loved ones could receive when you die
• access your payslips once your pension is in payment
• send information to us securely

If you haven’t put your pension into payment yet, ‘my pension online’ has some useful features to help you plan for the future. Using the benefit projector you can get an idea of how much your pension might be worth when you take it. You can also use the retirement planner to find out how much you might need in retirement.

By registering, you’re also helping us to reduce our paper output as you can access all of your documents online.

Log into My Pension Online.

For instructions on how to register watch this short video or follow the steps below:

If you haven’t registered for ‘my pension online’ before, visit ms.buckinghamshire.gov.uk and select ‘Sign up’. On the next screen, you will be asked to enter your:

• surname
• date of birth
• National Insurance number

If we hold your email address, you will be sent an email containing a link to verify your access to ‘my pension online’. This link will be sent from: [email protected].

Check your spam and junk folders for this email. If you haven’t received it within 10 minutes of entering your details, contact us for assistance.

Once you have clicked this link, you will be able to set up your login details. Make sure you keep a note of them. For information on how to choose a secure password and keep it safe, visit the MoneyHelper website.

If we don’t hold your email address, for your security, we will need to send you a letter containing an activation code. This will be posted to the home address we hold for you.

Once you have received your activation code, you can return to the ‘sign up’ page and enter your code. You will then be taken through the steps to verify your email address. Once this is complete, you will be able to login.

If you would like to speed up this process, once you have requested your activation code, call our helpline. After completing some simple security steps, we can give you your activation code over the phone.

When setting your login details we recommend that you use a personal email address rather than a work one so that you can access your account if you leave your job or retire. If we already hold a work email address for you, you can change your email address once logged into ‘my pension online’

Register for My Pension Online.

In December 2023, ‘my pension online’ upgraded to a new and improved platform. If you previously registered for ‘my pension online’ on the old version of the website, you will need to complete a few steps to transfer your details over to the improved ‘my pension online’. These steps are outlined below

Step 1: Visit ms.buckinghamshire.gov.uk and select option 2 ‘Transfer account’

Step 2: Enter the username and password you previously used to login to ‘my pension online’ and press submit.

Step 3: Enter your email address and create a new password.

Step 4: You will be sent a verification code to your email address which you will need to input into the next screen on ‘my pension online’.

Once you have followed these 4 steps the transfer process is complete and you will be able to login to the website.

Once you have registered for ‘my pension online’ you will be able to login using your email address and password. To login, visit: ms.buckinghamshire.gov.uk and select the first option ‘login’.

Each time you login you will be emailed a one-time use passcode which is valid for ten minutes from the time it is issued. This ensures that your account is kept safe and secure. Passcodes are six digits and sent from the email address: [email protected].

We recommend you have two tabs open on your browser (or two windows open on your mobile device). One tab containing your emails and one with the login screen. This ensures you can easily access your passcode when it comes through and copy it into the appropriate page.

If you forget your username or password, you can reset these yourself by selecting 'forgotten password' on the 'sign up' page.

If you experience any problems accessing My Pension Online, or using any of its features, we are happy to help.

You can contact us via:

• email on [email protected] and someone will get back in touch with you within 1 to 3 working days
• our helpline on 01296 383 755 (open Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm)

Everyone is given access to My Pension Online by default, but if you would rather receive information by post, you can choose to opt out.

You should note however, that if you opt out of electronic communications, you will still only receive printed payslips in May and September, as we do not issue printed payslips at any other time.

If you wish to opt out of electronic communications, you can do so by sending us a letter to confirm this. Your letter or email should include:

• your full name
• your National Insurance number
• your full address and postcode (where you want your information posted)

The letter must also be signed with a wet signature.

You can attach a scanned copy of your letter to an email and send it to us at [email protected] or you can send your letter by post to:

Pensions & Investments Team
Buckinghamshire Council
Walton Street Offices
Walton Street
Aylesbury
HP20 1UD

If you forget your username or password, you’ll be able to reset these yourself by selecting 'forgotten password' on the 'sign up' page.

If you experience any problems accessing My Pension Online contact us:

• [email protected]
• 01296 383 755 (lines are open Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm)