Tell us about a change in your details

The easiest and fastest way to update your information is by using My Pension Online.

Using the online system you can change your:

• address (the address change will take effect instantly and you will receive an immediate confirmation that your changes have been updated)
• phone number
• email address

If you don't want to let us know about a change online or want to inform us of a change up to 30 days in advance, you can write us a letter or complete and return a change of details form.

We won’t be able to update your record if you forget to include something. This could cause a delay to you receiving your pension payment.

If you choose to inform us of a change of address by letter, it must include:

• your new address in full
• your National Insurance number or pensioner member reference number
• your full name
• a handwritten signature
• the date which the change should apply if you are providing notice in advance

You can post this to us at:

Pensions & Investments Team
Buckinghamshire Council
Walton Street Offices, Walton Street
Aylesbury
HP20 1UD

You can let us know of a change of bank details by:

• sending us a letter
• completing a change of details form and returning it either by post, or scanning a copy of the letter and sending it to us online or emailing it to [email protected]

You are not able to change bank details using My Pension Online. You can tell us about a change of bank details up to 30 days in advance.

If we receive your letter before the 15th of the month, the change will take effect in the same month. If we receive the request after the 15th of the month, the change will take effect from the following month.

Information required

If you choose to send us a letter, your letter must include:

• your national insurance number or pensioner member reference number
• your account number
• your sort code
• the name the account is held in
• a handwritten signature
• the roll or reference number (only if you have a building society account)

We won’t be able to update your record if you forget to include something. This could cause a delay in receiving your pension payment.

If your bank account is overseas

If you want to have your pension paid into an overseas bank account, the process is different. Please contact us by email on [email protected] or call our helpline on 01296 383 755. Lines are open Monday to Thursday 9am to 5:30pm and Friday 9am to 5pm.

If your name changes, you will need to notify us. You can:

• send us a letter
• complete the change of details form

The letter or form along with evidence can be uploaded securely on my pension online or emailed to [email protected]

Alternatively, you can post them to us at:

Pensions & Investments Team
Buckinghamshire Council
Walton Street Offices, Walton Street
Aylesbury
HP20 1UD

You won’t be able to change your name over the phone or by using My Pension Online.

Information required

You will need to provide us with evidence of the change before we can update your record.

If you choose to send us a letter, your letter must include:

• your national insurance number or pensioner member reference number
• your previous name and the name you are now using
• a handwritten signature
• a photocopy of an official document evidencing the name change. This can be either a deed poll document, a marriage certificate or a decree absolute/birth certificate

Once we have received all this information, we will be able to update your record.

In some cases, there may be a death grant payable in the event of your death.

You can easily make any changes to your death grant nomination, as well as your dependant’s details on my pension online

Otherwise, you can complete an expression of wish form.

We can communicate directly with someone else about your pension if that person holds a current LPA for you.

To update your record with their contact details, we need:

• a photocopy of the full document stamped by the Office of the Public Guardian
• a completed change of details form or a letter that includes your National Insurance number or pensioner member reference number

For security purposes, we will then check the request with the Office of the Public Guardian. Once it has been verified, we will be able to update your record. For security purposes, we make regular checks with the Office of the Public Guardian to ensure that a lasting power of attorney document is still valid.

If the person you want us to communicate with about your pension does not hold Lasting Power of Attorney you can send us a letter of authority.

Sometimes you may wish for a support worker or independent financial advisor to hold your pension information. In this case we will need to receive a letter of authority from you before we can deal with them directly.

Once you have sent the letter, we will confirm receipt. The letter is valid for 3 months only, so if you would like us discuss something with them at a later date we will have to see an updated letter.

If you want us to speak to someone over the phone about your pension, you will need to pass security checks and provide verbal consent. The verbal consent is valid only for the duration of the phone call.