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Help with My Pension Online

My Pension Online is our free self-service portal allowing you online access to your Buckinghamshire LGPS pension account. If you require any support accessing or using My Pension Online, we’re here to help.

Contact us:

Email: [email protected]

Telephone: 01296 383 755.

View more information, including how to register, at My Pension Online

Contact the LGPS team

If you have a general query about your LGPS pension, you may wish to have a look at our web pages first. You may find the answer you are looking for which will save you time contacting us.

If you need to update your information, see Tell us about a change in your details

If you need any help with your Buckinghamshire LGPS pension, contact the Pensions and Investments Team in one of the following ways.

You can use these contact details to tell us about the death of an LGPS member. For more information, see Tell us about the death of a pensioner member

Use the ‘contact us’ tool in My Pension Online

Contacting us via My Pension Online is safe and secure, and we will already have your information such as your National Insurance number, which will help us quickly locate your account.

Email us

You can email the Pensions and Investments team at: [email protected].

Please ensure you include your full name and National Insurance number so that we can find your pension record.

If you forget to include these things, we will need to email you back to ask you for them which will delay your request.

Call our member helpline

We have a dedicated member helpline with trained Member Liaison Officers ready to assist you with your query.

Please ensure you have your National Insurance number to hand so that we can pass you through security.

Telephone: 01296 383 755 (Lines are open Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm)

Write to us

We do accept scanned documents sent to us by email, but if you wish to write to us, you can use the address below.

Ensure you include your:

  • National Insurance number
  • full name
  • contact details

Pensions & Investments Team
Buckinghamshire Council
Walton Street Offices
Walton Street
HP20 1UD

Make sure to only send copies of your documents and not originals as we are unable to return documents you send to us.

The safest and fastest way to send us your documents is by uploading them to your 'my pension online' account.

One-to-one appointments

For more in-depth queries, you may wish to arrange a one to one appointment with a pensions officer at a time that is convenient to you.

We can deliver one to one appointments via the telephone or via a Microsoft Teams meeting.


If you have a problem with your pension benefits, contact us in the first instance. We will always do our best to resolve it informally.

If you wish to make an official complaint, there is a procedure you will need to follow. For more information, see Complaints about the LGPS

Your feedback matters to us

We always welcome your feedback to enable to us to improve our services.

If you have any comments or suggestions or you wish to pay us a compliment:

Email: [email protected]